Terms and Conditions

1 Names of the manufacturers and brands are the property of their owners and are presented on this site only for the information purposes

2 e-shop provides the sales through the Internet network.

3  Orders can be placed on this site or by e-mail on info@fine-art.com.pl

4 Confirmation will be sent by e-mail after the order is accepted. Processing of the order starts within 48 hours after the payment is registered on our account. Cash on delivery is possible only within Polish borders.

5 Only orders with correctly filled address form will be processed.

6 The order will not be processed if necessary data (e-mail address and a phone number) are missing

7 The prices shown on this site are not a trade offer in the sense of Polish law and can change because of the direct relation with the exchange rate. Hover they are valid at the time of placing an order and will not change for that order.

8 Invoice is issued at the day indicated by the customer. Pro forma invoice is issued automatically after each order.

9 Order changes can be made until the order starts being processed. It is possible to cancel the order by e-mail or by phone.

10 All the prices are shown in EUR and VAT (currently valid in Poland) is included. Companies with valid UE VAT ID will not be charged with VAT after we verify it with the Polish Tax Office.

11 We reserve the right to make changes in the price list, as well as executing, changing and ending promotions appearing on our sites.

12 Shipping costs will be added to each order.

 

 

Complaints and Return policy

All goods available in the store are covered by manufacturer's warranty.

Complaints

If you find flaws in the product please contact this number +48 601 799 723 or send an e-mail to:               

Please make sure you keep the proof of purchase and you have properly completed complaint form (click to download PDF form).

In accordance with the Act of March 2, 2000 "On protection of consumer rights and liability for damage caused by a dangerous product”  the customer can return goods purchased in our store for any reason within 10 days from the date of delivery.

a)      If the return is made within those 10 days we guarantee to return the full amount paid for the product. It will be transfer to the client's account.

b)       Only unused goods can be returned. They can not bear any marks or damage and the original package must be included.

c)       The shipping costs are not refundable.